Privacy Policy & Terms of Use

Version 2.0 - Last Revised 03/13/2025

The website located at gently.io (the “Site”) is a copyrighted work belonging to Gently US Inc. (“Company,” “us,” “our,” and “we”). Certain features of the Site may be subject to additional guidelines, terms, or rules, which will be posted on the Site in connection with such features. All such additional terms, guidelines, and rules are incorporated by reference into these Terms.

These Terms of Use (“Terms”) set forth the legally binding terms and conditions that govern your use of the Site. By accessing or using the Site, you accept these Terms (on behalf of yourself or the entity that you represent) and warrant that you have the right, authority, and capacity to enter into these Terms.

You may not access or use the Site if you are under 18 years old. If you do not agree with all of these Terms, do not access or use the Site.

1. Privacy Policy

1.1 Purpose of Data Collection

We collect personal data to:

Provide and enhance our Site and services.
Manage user accounts and provide customer support.
Process transactions and facilitate communications.
Ensure security, prevent fraud, and comply with legal obligations.
Improve and personalize user experience through analytics and feedback.

1.2 Nature and Extent of Data Collection

We collect the following types of personal data:

Personal Identifiable Information (PII): Name, email address, phone number, and mailing address.
Account and Transaction Data: Login credentials, payment history, and preferences.
Technical Data: IP addresses, browser type, operating system, and cookies.
Usage Data: Site activity, interactions, and behavioral patterns.

1.3 Collection Methods

We collect personal data through:

Direct User Input: When users create an account, subscribe, or contact us.
Automated Technologies: Cookies, tracking pixels, and analytics tools.
Third-Party Services: Payment processors, social media logins, and integrated service providers.

1.4 Use of Personal Data

We use collected data for:

Operating and maintaining the Site.
Processing payments and providing customer support.
Enhancing user experience and personalizing content.
Compliance with legal and regulatory requirements.
Conducting analytics and improving our services.

We do not sell or rent personal data. However, we may share information with:

Service Providers: Third-party vendors for payment processing, cloud hosting, and customer service.
Legal Authorities: When required by law or to protect rights and safety.
Business Transfers: In case of a merger, acquisition, or sale of assets.

We retain personal data as long as necessary for service provision and legal compliance. Users may request data deletion by contacting privacy@gently.io.

2. Accounts

2.1 Account Creation

To access certain features of the Site, you must register for an account (“Account”) and provide required information. You represent and warrant that:

All submitted registration information is truthful and accurate.
You will maintain the accuracy of such information.

You may delete your Account at any time. Company may suspend or terminate your Account as outlined in Section 7.

2.2 Account Responsibilities

You are responsible for maintaining the confidentiality of your Account login details and all activities that occur under your Account. You must immediately notify Company of any unauthorized access or security breaches.

Company is not liable for any loss or damage resulting from your failure to comply with these responsibilities.

3. Access to the Site

3.1 License

Subject to these Terms, Company grants you a non-transferable, non-exclusive, revocable, limited license to use and access the Site for personal, non-commercial purposes.

3.2 Restrictions

You agree not to:

License, sell, rent, lease, transfer, or commercially exploit the Site.
Modify, create derivative works, reverse compile, or reverse engineer any part of the Site.
Access the Site to build a similar or competitive website, product, or service.

3.3 Modification

Company reserves the right to modify, suspend, or discontinue the Site (in whole or in part) at any time, with or without notice.

4. Third-Party Links & Ads

The Site may contain links to third-party websites and advertisements. Company does not endorse or assume responsibility for any third-party sites, products, or services.

5. Disclaimers

The Site is provided “as is” and “as available” without warranties of any kind, express or implied.

6. Limitation of Liability

To the maximum extent permitted by law, Company shall not be liable for:

Any indirect, incidental, special, consequential, or punitive damages.
Any loss of profits or revenues.

7. Termination

We may suspend or terminate your rights to use the Site (including your Account) at any time, for any reason, at our sole discretion.

8. Contact Information

Privacy Department
Address: 5625 Firestone Blvd Unit G11, South Gate, California 90280
Email: privacy@gently.io